In all areas of life, we encounter people with whom we have difficulty communicating, one or more problems that we have difficulty solving, and situations that stress us accordingly. Some constantly complain about something, some try to humiliate the other side, some want to show themselves more competent than they are, and some tend to see the negative side of every situation.
Dealing with difficult people and situations becomes a more critical issue, especially in business. Because every relationship and problem we cannot cope with affects our success, productivity, happiness, and the efficiency and peace of the workplace. In the workplace, we encounter difficult people who sometimes work in the same position as us, sometimes, we are managers, and sometimes they are our customers. Therefore, it will benefit us to learn who and which situations are difficult for us, their challenging behaviors, and how we should deal with difficult people.
The important thing is not to personalize the behavior of difficult people and to know how to deal with them.
All communication consists of action and reaction. Since each individual is different, the responses of each individual to the other person are also different. While some of us are calm and in control, another may have too much audacity in communication or too little self-confidence.
The first condition of being strong in communication is to know ourselves first.
It would be helpful first to examine how you react to people.
Think about how you would react to a difficult person you know. Do you give an extremely negative response? If so, what is the reason? Think logically about what kind of path you should follow! Ask yourself questions about how you handle the reactions of difficult people:
- Do you want others to direct your emotions?
- How do you react when you meet someone angry with you?
- How do you take criticism?
- Do you approach things from the opposing side?
It will be helpful to learn your personality type along with these questions.
When it comes to behavior patterns, most of the people you meet, both in your business and private life, generally exhibit one of three types of behavior; Aggressive, Submissive, or Confident.
These people are Verbal Bullies. They always say they are correct, but there is always doubt and insecurity in them. They are energetic, but they destructively use this energy. They don’t love themselves, so they project negative energy onto people. They are adept at demoralizing others and lowering their energy.
He is a person who constantly sacrifices his own needs for the needs of others. Others easily crush them. The lack of self-confidence and inferiority complex he continually lives on increases, even more when he encounters an aggressive person. He feels angry for allowing others to take advantage of him. He is shy and introverted in public. He has no energy or enthusiasm for anything.
He is a person who thinks about the rights of others and his. Instead of dominating others, he wants to be on an equal footing with everyone.
The confident person is the only person among the other three types of people to achieve their goals.
He defends his rights and the rights of others. They usually achieve their goals. Respects others. He always keeps his word. He expresses his true feelings very well. Even if these feelings are negative, they don’t hurt anyone. It feels good; it makes others feel good too. It accepts success and failure.
After getting to know yourself, your personality type, and how you treat others, in light of the information above, you can predict the behavior patterns of the people in your life and determine where the communication problem is more quickly.